Train & onboard staff faster with video

Problem: The longer it takes to train a staff member, the longer it’s going to take to have more customers. A problem I’m hearing is businesses turning away new business because they don’t have the capacity to look after new customers…but at the same time they can’t train new staff fast enough, in fact it’s taking months instead of weeks just to get new staff comfortable to do their new role. 

One of the reasons that’s happening is that they’re relying on their internal experts to conduct live one to one training when they should be using pre-recroded video for self paced training they could learn without those experts sitting next to them.

The second part of the problem is that those businesses don’t feel they have enough time or resources to dedicate to creating the training - so it’s a double edged sword. 

So potentially what is that costing those businesses? 

Not only do they have to turn away new business, but they’ve got unproductive team members who can’t get up to speed quick enough. Then on top of that, it takes away the subject matter experts who can’t focus on their own role because they have to spend so much time training! It’s a really frustrating cycle and can be hard to break. 

So what’s the answer? How can you create the right training videos from the start? Ones that don’t need constant updates and re-edits - and don’t take 6 months to make. 

Firstly we take you through our training video planning process which includes:

• Identifying core processes and priorities

• Consolidate operating processes with the subject matter experts quickly and efficiently

• Turn the operating process into engaging and educational video content

So working with a production company to create your video content allows you to quickly bring new staff up to speed, allows your existing staff to focus on their other priorities and means you can take on new business faster.